Reference

Read These Terms Before You Open an Account

These terms set out the rules that apply when you use 5999det — covering your account, your deposits through bKash, Nagad or Rocket, and how we handle disputes.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDispute and closure processJurisdiction-dependent accessHow to contact us about these terms
5999det Read These Terms Before You Open an Account
HOW WE HANDLE THIS

How 5999det Applies These Terms

We apply these terms consistently across every account. When a rule change is made, we update this page and notify active accounts. Your account security — including how your mobile wallet is verified against your registered identity — is part of these terms, not a separate policy.

Wallet Verification

Your bKash, Nagad or Rocket number must match the name on your account. Mismatches trigger a manual review before any withdrawal is processed.

Account Security Rules

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately through live chat or email.

Data Retention

We retain account records for the period required under applicable rules. You can request a summary of data we hold by contacting support with your account number.

Requesting Changes

To update your registered wallet number or dispute a term as it applies to your account, email support with your account details and the specific clause you are querying.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — whether it covers your wallet, your account status, or how a specific rule applies in your region — contact us directly. We handle account and terms queries through the channels below. Keep your registered account number ready when you write to us, as it speeds up any review.

Live Chat Raise a terms or account query through the live chat window in your account. Have your registered mobile number and wallet type — bKash, Nagad or Rocket — ready.
Email Support Email us for written confirmation of how a rule applies to your account. We respond to terms-related emails with a written record you can keep for reference.
Account Help Page The Help section inside your account lists common terms questions, wallet rules and the steps to request an account review or formal dispute escalation.

Common Questions About These Terms

These questions cover what our terms actually mean for your account day-to-day — from wallet rules to what happens if a term changes while your account is active.

The core account terms are the same regardless of which wallet you use. Each wallet — bKash, Nagad, Rocket — also carries its own service terms, which apply alongside ours.

You may close your account before accepting updated terms. Any verified balance will be returned to your registered wallet through the standard closure process described in the account Help section.

Access depends entirely on your local law and eligible region. If accessing this platform is not permitted where you are, you must not create or continue using an account.

Email our support team with your account number and the specific term you are disputing. We review each case individually and reply in writing so you have a record.

Submit a closure request via live chat or email. Once your account passes the verification check, the remaining balance is sent to your registered bKash, Nagad or Rocket number.

Contact support through email with your account number and the new wallet number. Wallet changes require identity verification before the update is applied to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.