What We Collect and Why
When you open an account with us, we collect the information you provide during registration — your name, contact details, and account credentials. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record transaction references to verify your wallet activity and match
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payments to your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the lobby is used. This
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data helps us detect unusual login attempts and protect your account from unauthorised access. We may share limited data with payment processors and fraud-prevention services where required to complete a transaction or comply with applicable law. We do not sell your personal data to third parties.
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Retention periods vary by data type: account records are kept for as long as your account is active and for a period after closure as required by applicable regulations. Your use of this platform and the availability of our services depend on your local law and
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eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.